Get Support and Contact Us at FxPro in Qatar

How You Can Easily Reach Our Support Team

Getting in touch with us at FxPro is actually pretty simple. We know that every trader has their own preferred way to communicate, so we’ve set up several channels to cover whatever works best for you. Whether you want a quick answer via live chat or prefer a phone call to walk through something complicated, we’ve got you covered.

Our live chat is available 24 hours a day, five days a week, matching market hours here in Qatar’s time zone (GMT+3). From what we’ve seen, this is usually the fastest way to get support — you can expect a reply in under a minute. Plus, our chat agents are real experts on platforms like MT4, MT5, cTrader, and FxPro Edge, so they can help you solve issues without making you repeat yourself.

If you prefer to talk directly, our phone support is staffed during business hours in the UK, Cyprus, and Australia — all adjusted to their local times but still accessible for Qatar traders. Sometimes hearing a real voice makes all the difference, especially with more complex issues.

What You’ll Need When You Contact Us

To save time and get straight to the point, it helps to have a few things ready before you reach out. From our experience, having these details handy speeds up the process:

• Your FxPro account number – this lets us quickly pull up your profile and settings.
• The platform you’re using, whether it’s MT4, MT5, cTrader, or FxPro Edge.
• A clear description of the issue or question you have; the more specific, the better.
• If possible, screenshots of what you’re seeing, especially if something looks off.

With these on hand, you’ll get quicker and more accurate support. And remember, if you’re unsure or stuck, just contact us — we’re here to help.

Handling Account Issues: Verification, Deposits, and Withdrawals

Account-related questions can feel tricky, but our teams are set up to handle them efficiently. Whether you’re verifying your identity, funding your account, or requesting a withdrawal, we’ll guide you step-by-step.

Verification Support

Getting through KYC checks can sometimes be confusing. We know what documents are needed and why certain ones get rejected. If you run into issues, just reach out – our verification team can help with:

• Improving document quality
• Resolving address verification issues
• Fixing ID mismatches
• Explaining processing timeframes

Deposit and Withdrawal Help

Money matters are sensitive, and we treat them that way. Our payments team is ready to assist with:

• Setting up your preferred payment method
• Tracking transaction statuses
• Clarifying any fees
• Explaining how long processes take

Technical Support for Your Trading Platforms

Each trading platform has its own quirks, but our technical support team knows them all well. Whether you’re on MT4, MT5, cTrader, or FxPro Edge, we can help you troubleshoot and optimize your setup.

MT4 & MT5 Support

If you’re using MetaTrader, our support can assist with connection problems, Expert Advisor setups, installing indicators, or configuring your charts and templates. These platforms are robust but sometimes need a helping hand.

cTrader Platform Help

For those on cTrader, we’re ready to walk you through advanced features like order execution, charting, or risk management settings. It can feel overwhelming at first, but with our help, you’ll get there.

FxPro Edge Assistance

Our own FxPro Edge platform has unique tools like sentiment indicators, market heat maps, and social trading features. If you’re unsure how to use these, just contact us and we’ll guide you through.

Where to Find Our Regional Support Offices

Even though we’re an online broker, we have real offices with real people in strategic locations. This is important because local regulations and banking systems vary, and it means you get support that understands your market.

For traders in Qatar, the Cyprus and UK offices usually provide the most relevant support. But no matter your location, we’re committed to helping you get the answers and assistance you need.

What to Do in Emergencies or Outside Business Hours

Sometimes, things go wrong at the worst possible times — maybe during a major market event or when you’re outside regular support hours. We’ve put together clear procedures so you’re never left in the dark.

After-Hours Urgent Issues

If you run into a critical trading problem after hours, here’s what we recommend:

1. Check our status page first — we often post updates if there’s a known technical problem.
2. Use the emergency contact form on our website to reach our team.
3. If you’re a verified client, call our emergency line for urgent help.

Market Event Support

During big economic announcements or volatile times, our support team is on high alert. You might see longer wait times in chat, but we prioritize trading-related issues and extend phone support hours to match demand.

Self-Service Resources to Help You Anytime

Before you reach out, you might find your answer in our self-service tools. Honestly, sometimes it’s faster to fix things yourself, and we’ve made it easy.

These resources cover everything from platform setup and navigation to advanced trading techniques. Plus, our webinars let you ask questions live and hear from analysts who understand what you’re facing.

Support Tailored to Your Account Type

We understand that not all traders are the same. Whether you have a retail account, a professional status, or a corporate setup, our support teams are specialized to handle your specific needs.

Retail Client Support

If you’re trading with your own funds, our retail team is in tune with your needs — from personal account help to standard verification and payment methods.

Professional Client Services

For professionals, there are different rules and tools. Our team understands higher leverage, regulatory differences, and advanced trading options.

Corporate Account Assistance

Business accounts can be complex, with multiple users and compliance requirements. Our corporate support takes care of multi-user setups, document verification, and bulk operations.

How to Contact Us for Feedback or Complaints

We’re not perfect, and when something doesn’t go as planned, we want to hear from you. Our complaints process is straightforward and transparent.

Initial Complaint Submission

You can send complaints through any contact method, but email creates a clear record. Use [email protected] and include:

• Your account details
• A timeline of events
• What went wrong
• What resolution you’re seeking

Escalation Procedures

If you’re not happy with the initial response, the issue is reviewed internally by senior management. If needed, there’s an independent assessment and, as a last step, referral to relevant regulatory bodies.

Resolution Timeframes

We aim to resolve complaints within:

• 5 business days for simple issues
• 15 business days for complex matters
• Up to 35 business days if a regulatory investigation is involved